Common questions
Answers Before You Ask
The fee, the guarantees, and how long sourcing really takes — answered before you pay, not after.
If your question is not listed here, ask us directly rather than assuming. We would rather answer it up front.
Six questions, answered before payment. Anything not covered here is a question worth asking us directly.
Everything asked
Frequently Asked Questions
If your question is not listed, ask before you pay — not after.
Talk to the sourcing team- 01What does the sourcing fee cover?
- Supplier research across our network, direct outreach, availability checks against your dates, specification review, and request administration including your reference number and a named point of contact.
- 02Is the sourcing fee refundable?
- No. Once our team begins sourcing, the fee is non-refundable — the supplier calls, availability checks and research have already been carried out. It is a fee for that work, not a deposit against a purchase.
- 03Is availability guaranteed?
- No. The fee buys a professional search across our supplier network. Availability depends on the market, the specification and the timeline. If we cannot find a suitable option, we tell you plainly.
- 04How long does sourcing usually take?
- It depends on how specialised the asset is. Common equipment often moves quickly; heavy-lift cranes, offshore vessels and unusual specifications take longer. We provide a realistic timeline once the request has been reviewed.
- 05What information must I provide?
- The category, your project details, dates and location, and the technical requirements. Supporting documents — an RFQ, scope of work, drawings or a lift plan — make sourcing considerably faster and more accurate.
- 06Does Ravalent own the equipment?
- No. We are an intermediary, not a dealer or rental yard. We hold no stock, which is precisely what allows us to recommend whichever supplier genuinely fits the job.
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Let’s Source
Let’s Source
Your Next Solution
Tell us what you need. We will tell you honestly whether we can find it, and what it will take.